Priority Levels
Understand the different priority levels
What is classified as an emergency priority?
Definition Immediate danger of significant harm to someone Immediate risk of further damage to the building Examples Major leaks or flooding. Complete power outage. Structural damage posing immediate safety risks. Fire hazards. Critical equipment failures affecting essential o...
What is classified as urgent priority?
Definition Risk of possible injury to someone Example Partial power outage. Significant heating or ventilation issues affecting comfort. Non-functional plumbing in essential areas. Malfunctioning security systems.
What is classified as normal priority?
Definition Common defects that occur through normal use but causing minor inconvenience operationally. Examples Minor leaks or drips. Non-critical lighting issues. Small equipment failures. Routine maintenance tasks like changing light bulbs or air filters. Cosmetic repairs.
What is classified as low priority?
Definition Routine maintenance issues that usually have no operational time constraints. Examples Non-essential cosmetic issues like peeling paint or scuff marks. Minor landscaping needs. Non-urgent cleaning tasks. Aesthetic repairs with no immediate impact on functionality or safety.