I've logged a ticket, when should I expect a response?
The maintenance team operate from Monday to Friday 8am to 5pm.We operate the following response times:Emergency - 1 hour
Urgent - 24 hours
Normal - 48 hours
Low - 7 daysWe aim to have the following resolution timescales:Emergency - 24 hours
Urgent - 48 hours
Normal - 7 days
Low - 31 daysTickets l...